Conducting a Difficult Conversation

Bringing up an issue that bothers you can be uncomfortable or even scary. Many people would rather avoid it altogether. At what point do you decide to engage the other person?

Get your copy of this checklist, Decision Points for Conducting a Difficult Conversation (PDF), to help you decide if it’s time to have that conversation.

Make Your Meeting Matter

Leading a meeting or discussion isn’t easy. This list of critical tips, Key Facilitation Skills (PDF), will assist you in generating and managing productive, civilized discussion in groups large and small.


Book Jacket - Insiders Guide to Supervising Government Employees I’m a contributing writer to The Insider’s Guide to Supervising Government Employees.

Here’s an excerpt from my chapter, “Do You Have a Clear Sense of Your Own Strengths?,” in which I discuss the value of using a strengths-based approach:

“We take for granted the things we do well because they come easily. However, most people remember and even dwell on what isn’t working. We tend to focus more on our shortcomings than our strengths…

A tried-and-true approach is to remind yourself of what you do well. You have abilities, skills, and talents that you’ve proven time and time again. Think about those moments in your career when you demonstrated your professional capabilities. What was the context? What did you do well? How did you make it happen? What competencies did you apply to the situation?”

~From The Insider’s Guide to Supervising Government Employees,
edited by Kathryn M. Johnson
© 2011 by Management Concepts, Inc.
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