Training

Supervision Skills Training in El Salvador

Susan Levin with her class after completing training in El Salvador.
Susan Levin with her class after completing training in El Salvador.

Training Topics

Appreciative Leadership – Building on strengths
Coaching for supervisors
Communication skills – interpersonal; cross-cultural; virtual teams
Conflict resolution
Customer service
Decision-making and creative problem solving
Diversity management
Facilitating efficient meetings
Handling difficult conversations
Leadership development
Leading and managing change
Working across generations
Mediation
Mentoring
Negotiation
Supervision skills
Teambuilding
Time and stress management

Assessment Tools and Instruments for Individuals and Groups

Dealing with Conflict
DecideX: Strategic Decision-Making
Survival Exercises for Teambuilding
DiSC Profiles
Myers-Briggs Type Indicator (MBTI)
Mystery Teambuilding Exercise
Personal Creativity Assessment
Thomas-Kilmann Conflict Mode Instrument
Virtual Online Training Design
360-Degree Feedback

Online Training

I have designed and facilitated the online courses Effectively Communicating Across Cultures and The Art of International Negotiation for the International Institute of the Graduate School USA (Washington, DC).

And I have designed and deliver online modules for the Supervisory Certificate Program of the U.S. Patent and Trademark Office.

What to Expect

My approach ensures that training is culturally relevant to the participants, whether they are located in the U.S. or abroad. I strive to bridge communication gaps through greater awareness of the issues that separate people, foster dialogue to overcome differences and encourage action planning to implement change.

  • Conduct needs assessments
  • Design and deliver workshops
  • Present an interactive, adult learning approach
  • Elicit diverse and honest perspectives and insights
  • Design and conduct on-line training

My training approach encourages participants to draw on their knowledge, experience and skills. Using exercises, self-assessment tools and strategic discussion, participants can internalize what they’re learning and apply practical approaches on the job.

“[Susan] was very knowledgable and brought years of success in this area to the classroom. She walked the talk, which made her credible and made the lectures enjoyable. She was one of the best instructors I’ve had in any field of training.”

~Evaluation from participant in Dialogue for Solutions conflict management course